Meet the Team

Carole Fry-Smith – Operations Manager
I joined BID Services more than 20 years ago as a qualified social worker. During my time with the charity, I have a held a number of roles and responsibilities across the organisation and I have a particular interest in Safeguarding.

In my current role as Head of Operations, I have overall responsibility for all of the services we deliver and I am looking forward to supporting our new team of staff to work in partnership with service users in Solihull as well as partner agencies to deliver an affective Sensory Service.  

Kirsty Kelly – Service Manager
I have been working at BID Services for many years, having started as a support worker supporting deaf and hard of hearing people, then Team Leader and my current role as Service Manager.

Our aim is to empower our service users enabling them to remain as independent as possible and develop their confidence and skills in their day to day lives, promoting equal access for deaf/deafblind/hard of hearing people.

My role is varied, which I really enjoy. The Solihull Sensory Service is one of the services I currently manage. As a part of the Community Wellbeing Service, we now have an office base in Solihull Library, providing support to the people of Solihull. 

Alison Fay – Technical Officer
I joined BID Services over 4 years ago as an Enablement Officer and then moved into the equipment role 8 months later. I am based in Solihull and provide a range of equipment for adults with a hearing loss. 

I thoroughly enjoy my job and get a great amount of pleasure in helping others. I love being out in the community meeting different people every day. 

I am a Level 2 British Sign Language (BSL) user and am currently working towards Level 3 in Health and Social Care. 

Paul Tatchell – Care Manager
I joined BID Services in 2010 as a volunteer after working in a factory for 20 years. I came to the service with no signing skills and not knowing anything about hard of hearing, deafened or deaf people. After 4 months as a volunteer, I was offered a position with the Deaf Care team where I then worked for several years while also achieving Level 1 and 2 in British Sign Language.

My next role within the service was as a support worker. I worked in this position for 4 years while achieving my Level 3 in Sign Language. Unfortunately, this service lost its funding due to cuts so out of 16 staff, myself and two others were successful in securing a position with our Information, Advice and Guidance (IAG) Service. I worked in this role for 3 years while completing my Level 6, also in sign language and developing my skills in manual and hand over hand signing. I have recently joined the Solihull team as Care Manager and I look forward to supporting and working with people in Solihull.