Our Services

Social Work
We provide specialised, professional social work services to deaf, deafened and hard of hearing adults and young people over the age of 17 who are in transition. We offer the full spectrum of services, including person centred assessments, support planning, reviews and signposting to other services.

Assistive Equipment
For deaf and hard of hearing people, our Technical Officer can undertake assessments to help people access equipment for use within the home. For those with mobility issues, we can carry out assessments in the home. If you would like to arrange an assessment in the home, please contact us.

Our Rehabilitation Officer can support clients with a sight loss to remain as independent as possible in their home, helping them to maintain their health and wellbeing. A range of support is available including mobility and orientation and daily living skills.

Information, Advice & Guidance
We can offer a range of information and guidance using different communication styles to meet your needs.

A drop-in service is available on Monday – Friday from 10:00am – 2:00pm at the following locations:

Monday, Tuesday, Wednesday and Friday
Solihull Library, Homer Road, Solihull, B91 3RG

Thursday (by appointment only)
Chelmsley Wood Library, 10 West Mall, Chelmsley Wood Shopping Centre, Birmingham, B37 5TN

If you want an appointment at Chelmsley Wood Library, please contact us to request an appointment.

Employment Service
BID Services Employment Team supports those who are deaf, deafened or hard of hearing living in the West Midlands to access education, employment or training. We offer pre-employment training through one-to-one appointments or group activities and training including:

  • Information, advice and guidance
  • Coaching and mentoring
  • Confidence building
  • Completing application forms
  • Interview preparation
  • Job search and job club
  • Support with accessing further education and training
  • Improving literacy, numeracy and IT
  • Career Planning

You can contact the Employment team via call or text on 07702 532824.